Privacy & Policies

Last updated: September 1, 2026

Part 1 — Privacy Policy

What we collect

When you fill out a form on this site (waitlist, application, or contact form), we collect what you type in: your name, email, phone number, and your answers about your business, goals, and budget.

When you enroll, we also collect payment confirmation details (not your full bank or card numbers — those stay with your bank or payment provider), your store and social media links, and the work you submit for coaching (assignments, screenshots, analytics, product research).

Automatically, like most websites, we may collect basic technical data such as your IP address, browser type, device type, and the pages you visit. We may use cookies or similar tools for basic site analytics.

How we use it

We use your information to:

• Review your application and decide whether the program is a fit
• Contact you about your application, scheduling, and enrollment
• Run your coaching — reviewing your work, preparing for your calls, and tracking your progress
• Send you program updates, resources, and occasional offers (you can opt out anytime)
• Improve the site and the program
• Keep records for accounting and legal purposes

We do not sell your personal information.

Who we share it with

We share information only with:

• People on the EOE team who help run the program (coaches, appointment setters, admin support). They only see what they need to do their job.
• Service providers we use to operate — for example form tools, email, scheduling, video calls, community platforms, and analytics. They process data on our behalf and are not allowed to use it for their own purposes.
• Legal requirements, if we're required by law, a court, or to protect our rights or someone's safety.

Your work and your results

Anything you submit for coaching stays yours. We will not publish your store, content, numbers, or results in our marketing without asking you first and getting your clear yes.

How long we keep it

We keep application data for up to 12 months after you apply if you don't enroll. We keep enrolled student records for as long as you're in the program and for a reasonable period afterward for accounting and legal reasons. You can ask us to delete your data at any time (see below).

Your choices

• Marketing emails and texts: reply "STOP" or use the unsubscribe link, or email us.
• Access, correction, or deletion: email team@ezekielsecommerce.com and we'll respond within 30 days. If you're in a region with specific privacy rights (for example California, the EU, or the UK), you can exercise those rights the same way.

Security

We use reasonable technical and organizational measures to protect your information, including secure hosting, access controls, and encrypted passwords. No system is perfectly secure, so please don't send us anything you wouldn't want stored — for example, never send full bank or card details over DM or email.

Community spaces

We run a free Discord community for anyone learning organic ecommerce. Joining is optional, and Discord's own privacy policy applies to what you share inside that platform. We only use what you post there to answer questions, share resources, and celebrate wins.

Changes

If we update this policy we'll change the date at the top. Continuing to use the site or the program after a change means you accept the updated version.

Part 2 — Program Terms

These terms apply when you enroll in the EOE 1-on-1 coaching program.

What you're paying for

You are paying for our time, skills, and personal coaching — direct 1-on-1 calls, review of your work, feedback, and help taking action on your business. You are not paying for a guaranteed outcome.

No income or results guarantees

We teach organic ecommerce and coach you through building it. We do not guarantee sales, revenue, profit, followers, views, or any specific result. Anything we share about what we or other students have done is for illustration only and is not a promise of what you'll achieve. Your results depend on your effort, your decisions, your market, and factors outside anyone's control. EOE is not a get-rich-quick program.

Payment

• The program fee is a one-time payment, paid in full before coaching begins.
• We do not offer payment plans or split payments.
• We do not offer "pay after results" arrangements.
• Payment is made directly (for example Zelle or bank transfer). We'll confirm the exact method with you at enrollment. Never send payment to any account we haven't confirmed with you directly in writing.
• Pricing is quoted per person. If two people from the same business want to be coached, each seat is quoted separately unless we agree otherwise in writing.

Refunds

Because coaching time is reserved for you the moment you enroll, refunds are limited. You may request a refund only if all of the following are true:

1. You request it in writing (email to team@ezekielsecommerce.com) within 30 days of your enrollment date;
2. You attended every scheduled 1-on-1 call during that period (or rescheduled with at least 24 hours' notice); and
3. You completed and submitted every assignment given to you during that period, on time and in full.

If you meet all three conditions and still feel the program isn't for you, we'll refund your fee. If any condition isn't met, the fee is non-refundable. This exists to protect students who actually do the work, not people who enroll and disappear.

Your responsibilities

• Show up to your scheduled calls on time and prepared.
• Submit your assignments by the deadlines your coach sets.
• Reschedule with at least 24 hours' notice. Missed calls without notice may not be made up.
• Be honest about your situation, numbers, and progress — we can't coach what we can't see.
• Run your business legally. You're responsible for your own products, suppliers, taxes, platform policies, and customers.

What we provide

• Regular 1-on-1 coaching calls
• Review of and feedback on the work you submit
• Support through launch and then into scaling, for as long as you're actively enrolled and participating
• Access to any community, resources, or materials we make available to students

The program has no fixed end date, but active participation is expected. If you stop showing up or submitting work for an extended period, we may consider your enrollment inactive.

Our content

Slides, scripts, templates, recordings, and any other materials we give you are for your personal use in your own business. Don't resell, share, or repost them, and don't record calls without asking.

Conduct

We reserve the right to end coaching, without refund, if you are abusive to any team member or student, share program materials, or use the program for anything illegal or dishonest.

Limitation of liability

To the fullest extent allowed by law, EOE is not liable for any lost profits, lost revenue, or indirect damages connected to the program or your business. Our total liability to you for any claim will not exceed the amount you paid for the program.

Disputes

If something goes wrong, email us first — most issues get solved with a conversation. Any dispute that can't be resolved will be governed by the laws of the State of Florida.

Contact

Ezekiel's Organic Ecommerce
team@ezekielsecommerce.com
ezekielsecommerce.com